A Room at the Inn

Who’s in 418? (Part 2) As I crossed the lobby toward the Front Desk, I saw Nancy waiting nervously. “You told Carol that you have a probl...

There have been many hoteliers with whom I have worked. No two General Managers were ever close to being the same. Some were “old school” an...

It is not a stretch to say that most hourly hotel workers have seldom been hotel customers. That was the case with me. Growing up in Flint, ...

Forest Tucker was a big man. He filled the doorway of my office when he came to see me, about 9 AM Monday morning, the day after he checked ...

We had a local "Summer-stock" theater company which was a great piece of business for the hotel for several years. Each summer the...

It was my weekend to be the MOD, (Manager on duty), and we checked in early that Friday afternoon so the kids could swim. I finished my wee...

The snow just kept falling. My wife Julie and I, having watched the weather last night, packed an overnight bag before limping into work tha...